Contact us
Call us
0745 127 4887 or +44 745 127 4887 (overseas)
Our Customer Care team is available:
Monday to Friday - 8:00am and 6:00pm (GMT+1)
Saturday - 9:00am to 1:00pm (GMT+1)
The Spine Building Paddington Village Smithdown Ln, Liverpool L7 3FA, United Kingdom.
Lost or stolen cards
Visa Debit or Redicard: 0745 127 4887 or 0745 127 4887 or +44 745 127 4887 (Overseas)
These services are available 24/7 everyday of the year.
Fraud bureau services
0745 127 4887 or +44 745 127 4887 (Overseas)
MyState's fraud department provides 24/7 monitoring of card transactions. If you receive a call or SMS from them, you can confirm the validity of the message by checking it’s from one of the numbers above before responding.
Complaints & feedback
We work hard to deliver the best banking experience possible to our customers. We value your opinion, so if a product or service does not meet your expectations, we want to know about it.
Financial hardship
We understand that personal circumstances can change from time to time and when you least expect it. Such circumstances can range from losing your job or illness to a marriage break down.
Email us
Use our convenient email form to make communicating with First Access Private Bank easier.
Visit us
First Access Private Bank has branches located around Liverpool as well as access to the info@fapb.co.uk network.
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