Complaints & feedback

We work hard to deliver the best banking experience possible to our customers. We value your opinion, so if a product or service does not meet your expectations, we want to know about it.

Financial hardship

We understand that personal circumstances can change from time to time and when you least expect it. Such circumstances can range from losing your job or illness to a marriage break down.

Email us

Use our convenient email form to make communicating with First Access Private Bank easier.

Visit us

First Access Private Bank has branches located around Liverpool as well as access to the info@fapb.co.uk network.

Your award winning account for smart spending and saving

With no fees for everyday use, all the ways to pay, and access to innovative smart-spending technology, the Glide transaction account has all the features you’re looking for, and plenty you didn’t know you needed.